CSC RURAL BPO कैसे खोले | REVOLUTIONIZING RURAL ECONOMY AND EMPOWERING WOMEN

Rural BPO CSC:- Rupa Devi’s husband passed away when she was merely 24 years old, leaving behind two young children to fend for. Rupa had to undergo extreme hardship in the absence of a source of income and social support. She tried hard to get a job to earn livelihood and feed her children, but all efforts went in vain because of lack of employment opportunities in her village. Despite all the odds, she didn’t lose hope and completed her education till 12th standard. Then she learned computer skills under Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA) at the CSC in Alampur Pipariya village in Shahjahanpur district of Uttar Pradesh.

Thereafter, as she started searching for employment opportunities, she got an offer to work for CSC Rural BPO started by VLE Gurdeep Singh, which she immediately accepted. As such she got an opportunity to her earn livelihood, raise children and explore her potential.

csc bpo call center

Now, after getting trained on operations of call centre by the CSC team, Rupa, along with 9 other women are working at Rural BPO run by VLE Gurdeep.  At the Rural BPO, queries of customers pertaining to various services of CSC are being addressed.
CSC Rural BPO Call Centre

With this initiative, these women have got a source of income to support their family without going far away from home, empowering women to be self-dependent and live with dignity in society.
VLE Gurdeep Singh, apart from Rural PBO, has also been operating a CSC since 2012, providing G2C and B2C services to rural people under one roof.

Viewing the scarcity of employment in rural areas, and increasing migration of villagers to cities, CSC SPV with the support of Government of India decided to set up Rural BPOs in rural India, for providing villagers employment within their locality so that they don’t have to migrate to cities in the search of job, leaving their home and family.

how to open rural bpo through csc

In view of the lack of employment opportunities in rural areas and increasing migration of villagers to cities, CSC with the support of Government of India decided to set up Rural BPOs in rural India, for providing employment to villagers within their locality so that they don’t have to migrate to cities in the search of job, leaving their home and family.

The employees working at these BPOs are being trained by CSC team on operations of calls coming of customers and computer data entry.  At BPOs tele-callers make calls to customers to get their feedback on various services of CSC.
Under this initiative, presently there are 28 Rural BPOs operational around the country, providing employment opportunities to hundreds women in remote areas. Of these, 16 BPOs are in Jharkhand, 3 in Odisha, 2 each in Madhya Pradesh and Rajasthan and 1 each in Bihar, Uttar Pradesh, Chhattisgarh, Punjab and Himachal Pradesh. These call centres are transforming rural economy by imbibing social and economic change in rural India by empowering women.

csc rural bpo list

In this series, Hon' Minister for Electronics & IT Shri Ravi Shankar Prasad inaugurated a Rural BPO in village Rajaulla of Satna district in Madhya Pradesh. The BPO is being run by VLE Ram Charan Kumhar. Ten women are employed at the BPO for calling.

Guidelines for Opening a Rural BPO

For opening a Rural BPO, a VLE having CSC ID (Male/Female) must be running a CSC centre in rural area.  VLE have to ensure 10 seats equipped with separate telephone connection and computing devices with proper power backup. Only female staff can be employed at the BPO.  Minimum qualification for female operator is 12th standard from any recognized institution.   

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